Domestic: DSD Composites offers free shipping to the continental U.S. on orders over $100. Oversized items such as frames, bikes, and rims may be excluded. Shipping method may be either USPS or Fedex, and will be determined by DSD Composites.
International: International orders over $200 will qualify for $20 flat rate shipping (some exclusions) International orders over $400 will qualify for free shipping. Oversize items such as frames, bikes, rims and wheels may be excluded.
Shipping Terms and rates:
Orders placed early in the day will ship the same day they are placed, all others within 24 hours during the business week and orders placed mid-day Friday through Sunday will ship on Monday. DSD Composites uses Fedex to ship international orders. Shipping rates on our website are calculated by Fedex using our discounted rates. Shipping times will vary depending on location and delivery estimates are only estimates and not a guarantee of delivery time, except in the case of overnight orders which are guaranteed by Fedex for next day delivery.
Risk of Loss / Foreign Shipments:
You acknowledge and agree that all items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
If you request that we ship an item to a country outside the U.S. you acknowledge and agree that those shipments may be subject to taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is responsible for all import levies.
Here at DSD Composites, we pride ourselves in taking care of our clients to the best of our ability. If for any reason you are not satisfied with an item, the item appears to have been damaged in shipping, or the item does not match the item ordered on your sales receipt, we will gladly take them back with no restocking fees. (item must be in new, resellable condition with all original packaging.) Special order or custom items in most cases will not be acceptable for returns or exchange, but we will do our best to make sure that we reach a reasonable resolution.
In order to return a product it must be unused with no signs of installation. Undamaged, original packaging and complete packaging materials must be included and in resalable condition.
If the return is due to an error on the part of DSD Composites, we will send a shipping label for return shipping. Shipping labels may be sent to you via email or mailed directly. In the event that your order was shipped outside the United States, or that for any reason a return label not available, we will reimburse your return expenses, provided your shipping method is approved with us in advance. In some cases we may require sending of digital pictures of items instead of actual return of item. For details on how to request a return please see below section.
Contact us directly if you would like to request an exchange of a product. Please feel free to order the correct item at your convenience which will be temporarily billed to you and when the old item is returned it will be processed for a refund.
All refunds will be applied to the original purchaser’s credit card once the returned item has been inspected by DSD Composites to insure that it is unused, uninstalled, and in original new condition along with the full retail packaging.
DSD Composites has a 60 day return/refund policy. Beyond 60 days returns will be accepted only at the discretion of DSD Composites for either store credit or an exchange.